Terms of service

Terms of Service

1. About us

This online store, SOPHIA Amsterdam, is operated by Daniel Štipčák, Poznaňská 3, 616 00 Brno, Czech Republic. Contact: help@sophia-amsterdam.com.

2. Scope

These terms apply to all orders placed through this website by consumers in the European Union. By placing an order you agree to these terms, our Shipping Policy and our Returns & Refund Policy.

3. Products

Our jewelry is made of 925 sterling silver (rhodium or gold plated where stated) set with moissanite, freshwater pearls, cubic zirconia or other stones as described on each product page. Moissanite is a lab-created gemstone and is not a diamond. Product photos are as accurate as possible; slight differences in colour and size may occur, and natural pearls vary individually.

4. Prices and payment

All prices are shown in euros (or your local currency where offered) and include VAT and import duties. Shipping costs are shown at checkout. Payment is due at the time of ordering via the payment methods offered at checkout.

5. Contract

A contract is concluded when we confirm your order by email. We reserve the right to cancel an order in case of an obvious pricing error, unavailability or suspected fraud; any payment will then be refunded in full.

6. Delivery

Delivery times and costs are described in our Shipping Policy. Risk passes to you upon delivery.

7. Right of withdrawal and returns

You may withdraw from your purchase within 14 days of delivery as described in our Returns & Refund Policy.

8. Legal guarantee

All products are covered by the statutory 2-year legal guarantee of conformity. Normal wear, scratches, damage caused by accidents, improper use or contact with chemicals, water or perfume are not defects.

9. Liability

Our liability is limited to the extent permitted by law. Nothing in these terms limits your statutory consumer rights.

10. Intellectual property

All content on this website, including texts, images and the SOPHIA Amsterdam name and logo, may not be used without our permission.

11. Disputes

These terms are governed by the law of the Czech Republic, without prejudice to the mandatory consumer protection rules of your country of residence. If you have a complaint, please contact us first. You can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.