Orders & delivery
How long does delivery take?
Orders are sent with tracked delivery. Estimated delivery times are: Netherlands 4–6 business days; Germany and France 4–9 business days; Italy 3–10 business days; Ireland 5–11 business days; Austria, Belgium, Denmark, Finland, Luxembourg and other EU countries 4–10 business days. Public holidays may add 1–2 days.
Will I have to pay customs duties or taxes on delivery?
No. Duties and taxes are already included, so there is nothing to pay when your order arrives.
Can I track my order?
Yes. Every order is sent with a tracking number.
Returns
Can I return my order?
Yes. You have 14 days to return your piece. Please see our refund policy for the full details, or contact us and we will help you.
Our jewelry
What is your jewelry made of?
Every SOPHIA Amsterdam piece is crafted in 925 sterling silver. Some designs have a gold-plated finish, and many are set with lab-created moissanite or freshwater pearls. The materials for each piece are listed on its product page.
What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It is hard and durable, which makes it well suited to jewelry worn every day.
How do I care for my jewelry?
Keep your piece in the SOPHIA gift box or pouch when you are not wearing it, and polish it gently with a soft cloth.
Sizing
How do I choose the right size?
Most of our rings are adjustable and fit most fingers. For rings that come in fixed sizes, see our ring size guide. Necklace and bracelet lengths are shown on each product page.
Gifting
Does my order come gift-wrapped?
Every piece arrives in the SOPHIA gift box, ready to give.
Still have a question?
Contact us and we will be happy to help.