Shipping policy
Shipping Policy
All SOPHIA Amsterdam orders are prepared, gift-packaged and shipped with full tracking. Delivery times below include preparation and packaging and are counted in business days (Monday–Friday, excluding public holidays) from the moment your order is placed.
Delivery times
| Destination | Estimated delivery |
|---|---|
| Netherlands | 4–6 business days |
| Germany, France | 4–9 business days |
| Italy | 3–10 business days |
| Ireland | 5–11 business days |
| Austria, Belgium, Denmark, Finland, Luxembourg | 4–10 business days |
These are estimates; around peak seasons and public holidays delivery may take 1–2 days longer.
Shipping costs
- Tracked shipping is complimentary on every order.
All duties and import taxes are included in our prices. You will never be asked to pay anything on delivery.
Tracking
Once your order has been dispatched you will receive an email with your tracking number. Most EU orders are delivered by DHL.
Address and delivery
Please make sure your shipping address and phone number are complete and correct. We cannot be held responsible for parcels that are delayed, returned or lost because of an incorrect or incomplete address, a refused delivery or a parcel left unclaimed at a pick-up point. If something looks wrong with your order details, contact us as soon as possible at stipcak27@gmail.com.
Lost or damaged parcels
If your parcel has not arrived within the estimated time, or arrives damaged, please email us with your order number (and photos in case of damage) within 14 days of the expected delivery date and we will resolve it with a replacement or refund.