Refund policy

Returns & Refund Policy

14-day right of withdrawal

As a customer in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To return an item, email stipcak27@gmail.com within 14 days of delivery with your order number and the item(s) you wish to return (you may also use the model withdrawal form below). We will reply with the return address. Please send the item(s) back within 14 days of notifying us.

Condition of returns

• Items must be unworn, undamaged and returned in their original SOPHIA packaging, including the gift box and pouch.
• For hygiene reasons, earrings can only be returned if they are unworn and the protective packaging is intact.
• We may reduce the refund if an item shows signs of wear beyond what is needed to inspect it.

Return shipping costs

The cost of sending a return back to us is paid by the customer. We recommend a tracked service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we refund the full price of the returned item(s) and the original standard shipping cost (if any) to your original payment method within 14 days of your withdrawal notice. We may withhold the refund until we have received the item(s) back.

Ring sizes & exchanges

We do not offer direct exchanges. If you need a different ring size or style, please return the item as described above and place a new order. Most of our rings are adjustable — see each product page for details.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, email us with your order number and clear photos (ideally within 14 days of delivery) and we will send a free replacement or issue a full refund — you will not pay any return costs. This does not affect your statutory rights: under EU law, a legal guarantee of conformity of 2 years applies to all products.

Model withdrawal form

To SOPHIA Amsterdam, Daniel Štipčák, Poznaňská 3, 616 00 Brno, Czech Republic, stipcak27@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name and address of consumer: ____
Date: ____